The Master Plumbers, a household recognised association, were established in 1891, they are Australia’s largest plumbing industry association. An industry leader for over 120 years, they are a trusted source of information, advice and expertise for members, the industry, government and the community.
The Master Plumbers selected Bond based on our high level of experience with data migration and the power of the Bond custom business process work-flow manager that would drive a number of their key business processes, streamlining what used to be laborious paper-based offline practices.
“Having have lead numerous projects including the development of new databases and overseeing the changeover process of moving from an old database to a new database, I am pleased to advise that working with AMS has been the most seamless integration that I have worked on to-date.
It was really refreshing to work with an organisation who were honest and clear on what could be delivered from the start The Master Plumbers Association is looking forward to working on the future phases of our project that will further benefit our members and increase engagement.
I would have no hesitation in recommending AMS to any membership organisation who is looking for a database that will improve their services!
” – Samantha Russell – Membership and Corporate Relations Manager
The organisation were previously using iMIS to manage their membership data but found it to be in-flexible and was no longer meeting their requirements. Bond was approached to implement a more agile system that would make it easier to manage membership packages and data as well as a new integrated website, micro-sites, reporting and more targeted communications with their members.
The public website had a complete design refresh, sporting a responsive website to ensure the website looks a million bucks no matter what device it’s being viewed on.
The work-flow system now handles a seamless join up and renewal process that allows new and current members to follow a simple step-by-step form wizard to complete new membership applications, or renew their membership, selecting from a number of payment methods such as credit card, PayPal, direct debit or offline payments. Memberships are now seamlessly managed via Bond, all management need to do is monitor memberships as they come in, check they meet their guidelines before approving them.
Once approved, new members can manage their profile and categories that they appear in Find a Plumber section of the website. By simply logging into their personalised dashboard, members can manage all aspects of their membership, access invoices of payments completed, are able to change their payment schedules at anytime, and of course access the wealth of member-only content that the Master Plumbers provide as part of the membership.