An initiative of Yarra Valley Water, the WaterCare Hub was developed to provide support programs, pathways and services to assist customers, who may be experiencing financial difficulties in managing their water and sewerage bills.
AMS has partnered with Yarra Valley Water, who has become the first utility provider in Australia to launch a resource for customers and the community sector, aimed at giving customers a helping hand in managing their water bills.
Members are able to register with the site free of charge and gain access to a number of tools to better help their clients. The WaterCare Hub is the first step in a holistic plan to create a one stop shop for all utilities, banks, councils and other sectors where people may encounter financial difficulties.
The WaterCare Hub features a subscription-only area that enables the delivery of specialised content and materials to registered agency members.
“I would like to thank our web and software partners AMS, they worked with us to turn our concepts and visions into innovative solutions. The team at AMS were fantastic to work with and delivered our project in record time. I would highly recommend AMS to any organisations requiring web or software solutions.”Tony KellyManaging Director, Yarra Valley Water
An advanced search mechanism has been produced so agencies can quickly access the information and resources they require to support their clients. It has numerous intuitive elements built within it to provide more targeted communications. It allows articles that are trending within a particular agency member segment to feature prominently when the member logs in.
Behind the scenes AMS is providing a number of customised modules to help manage and track website behaviour. The member relationship management system manages agency types and registered members enabling the capture and storage of both current and historical data. Yarra Valley Water can run reports on popular pages, resources and hit rates which enable Yarra Valley Water to determine what content and page updates are required to increase the site’s success.